摘要:摩卡业务服务管理(Mocha Business Service Management),简称MochaBSM,它基于ITIL(IT Infrastructure Library)的理念,以实现用户端到端BSM为目的,倡导IT服务4+1的管理思想。
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ITS通讯 IT经理世界 IT时代周刊 TWICE消费电子商讯 High Technology Letters Journal of Central South University Journal of Ocean University of China Applied Mathematics and Mechanics Journal of Zhejiang University Science A Earthquake Engineering and Engineering Vibration Journal of Wuhan University of Technology Journal of Zhejiang University Science B