摘要:2012年底,中国人均GDP已经达到了5000美元。收入提高的背后带来的是对服务的需求。现如今,无论是在餐馆、酒店还是在机场、车站等公共交通场所,人们对服务的追求越来越趋向于高效率和个性化。这种情况下。根据不同人群提供最优的服务方案就成为了当代服务业追求的目标,因而“服务设计”的重要性就显而易见。虽然在国内这尚属于一个较新的概念,
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